Your clients interact with your technologies every day. From phone systems to video conferencing, and from account management to sharing documents. How well your technology supports those interactions drives customer perceptions of your firm.
Time is valuable … to you and your clients. Whatever systems you use – case management, research, unified communications, and more, inconsistent performance or worse – complete downtime – is a big hit to your bottom line.
Your team is in meetings or out of the office much of the time. They compensate for that with mobile devices to make decisions and collaborate anytime and anywhere. Those devices have to be constantly connected to your network, identified, inventoried and monitored.
When you become a mobile firm, you open an even wider door to security risks. One hacking event, one lost phone, or one instance of lost client data can (and likely will) batter your reputation. Your technology has to be bulletproof. And, guarding against risk is a full-time job for experts.
You face three costs. First is the capital cost of owning and licensing technology. Second is the operational cost of keeping that technology operational. And, third is the opportunity cost you risk when your technology goes down.